Diagnose Faster. Fix It Right.
GlassDiagnostics starts building diagnostic context during the intake call, before the car even arrives. Internal diagnosis rendered for your shop. Not a customer report.
Trusted by independent repair shops nationwide
- 500+
- Shops Active
- 50,000+
- Vehicles Diagnosed
- < 2 min
- Intake to Diagnosis
- 97%
- Diagnostic Accuracy
Built for the repair shop workflow
From vehicle intake to customer delivery, every step of your diagnostic workflow, handled.
Smart Diagnostic Assessment
Photograph the problem. Our automotive specialist tool analyzes symptoms (engine, transmission, suspension, electrical) and delivers a detailed diagnosis in seconds.
Smart Vehicle Identification
Photograph the VIN plate, dashboard, or exterior. Extracts make, model, and year automatically. No manual entry, no lookup tables.
Multi-Image Reports
Upload up to 10 images per report. Analyzes every angle across multiple systems and failure points for a comprehensive assessment.
Professional Reports
Customer-ready diagnostic reports with symptoms, smart assessment, and repair recommendations. Generated automatically, ready before the car leaves the lift.
Team Workflow & Routing
5 assignment modes: Pool, Round Robin, Skill-Based, Default Tech, or Manual. Route work the way your shop actually runs, not the way software thinks it should.
SMS & Email Alerts
Twilio SMS for new reports, assignments, reviews, and approvals. Daily and weekly digest emails for owners and managers. Every update, delivered instantly.
Analytics Dashboard
7, 30, and 90-day performance views. Time-series charts, shop activity breakdowns, status distributions. Know exactly how your shop is performing.
Mobile-First PWA
Install like a native app on iOS or Android. No app store required. Camera integration built in. Designed for techs in the bay, not managers at a desk.
From the intake call to a confident diagnosis.
From the moment you pick up the phone to the tech closing the job. One connected workflow.
Start Intake on the Phone
Open a new report while the customer is still on the line. Enter vehicle info or scan a paper repair order. The tool asks 2–3 targeted questions to start building diagnostic context.
Bay Handoff to the Tech
The tech picks up the same report on their phone in the bay. They add DTC codes, observations, and findings from hands-on inspection. It carries full context from intake.
Diagnosis Rendered Automatically
When the tool determines it has enough information, it generates the diagnosis automatically. The problem, the solution, and recommended next steps. No manual trigger.
Review, Approve, Close
Routes through your shop workflow. Manager approves or tech self-closes depending on your operating mode. Complete job history tracked from intake to done.
Three team modes. One that fits your shop.
Every shop runs differently. Pick the mode that matches how your team actually works.
Self-Approve
Techs diagnose and close their own reports. Full team visibility without the bottleneck.
Manager Approval
Every diagnosis routes to a manager before closing. Quality control baked in.
Handoff Control
Direct assignment or shared pool. Route new reports however your shop runs.
Report Lifecycle
Not just pattern matching. Genuine understanding.
Trained on automotive expertise, built to speak the language of techs, not textbooks.
Advanced Automotive Reasoning
A proprietary diagnostic layer built specifically for the automotive trade. Knows which questions to ask for different symptoms, how hard to push for more detail, and when it has enough to render a confident diagnosis without a tech having to trigger it.
Deep Diagnostic Context
The diagnostic session builds context across the full conversation: intake notes, DTC codes, tech observations, all of it. Every piece of information carries forward, so the diagnosis reflects the complete picture, not just the last thing entered.
Deep Automotive Knowledge
Draws from a comprehensive library of vehicle-specific data, repair procedures, and known failure patterns, all behind the scenes. Your tech gets the answer without having to know where to look.
By the numbers
500+
Repair Shops Active
50,000+
Vehicles Diagnosed
< 2 min
Intake to Diagnosis
4
Workflow Stages
From shops that switched
Real owners, managers, and techs on what changed when they started using GlassDiagnostics.
“Writing up diagnostics used to eat half my day. Now I photograph the issue, the tool nails the diagnosis, and I have a customer-ready report before the car is off the lift. Our close rate went up because customers actually understand what we're telling them.”
Mike Thompson
Owner, Thompson Automotive
“It caught a worn CV joint on a car that came in for brakes, something we might have missed on a slammed day. Saved us from a callback, saved the customer from a roadside breakdown. That one catch paid for a year of the subscription.”
Sarah Chen
Operations Manager, ClearView Auto
“My techs update jobs from the bay on their phones. I review and approve from the office or from home. No more walking back and forth, no more lost paperwork, no more "what's the status on the Tacoma?" I just look at the dashboard.”
David Rodriguez
Shop Manager, Desert Auto Repair
Simple plans for any shop
Solo diagnostician or full team. One flat rate, unlimited reports.
Solo
Built for the independent diagnostician
$999/yr (save $189)
- 1 technician seat
- Full diagnostic engine
- Unlimited reports
- Works on any phone
Teams
For shops with multiple technicians
$3,999/yr (save $789)
- Multiple technician seats
- Full diagnostic engine
- Unlimited reports
- Team chat per report
- Repair order scanning (OCR)
- Manager approval workflow
- Peer review routing
- Real-time report updates
Stop wasting diagnostic dead time. Start fixing.
GlassDiagnostics compresses the gap between intake and confident diagnosis. Fewer comebacks. More bays turning.