Terms of Service

By accessing or using GlassDiagnostics (“Service”, “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.

GlassDiagnostics is a B2B SaaS platform that provides automotive repair shops with AI-assisted vehicle diagnostics, conversational diagnostic sessions, report generation, and team workflow tools. Core features include:

• AI-powered analysis of vehicle information, diagnostic trouble codes (DTCs), and customer-reported symptoms
• Automated diagnostic report generation
• Team collaboration tools for shop owners, managers, and technicians
• Vehicle identification via VIN entry or repair-order photo extraction
• Report export, approval workflows, and customer documentation
• Optional SMS notifications via integrated messaging services

The Service is intended for licensed automotive professionals and repair shop businesses.

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us promptly at [email protected] if you suspect unauthorized access
• Ensuring that account information remains current and accurate

You may not share account credentials with individuals outside your organization, or create accounts for purposes of resale or competitive analysis.

You agree to use the Service only for legitimate automotive shop operations. You must not:

• Use the Service in violation of any applicable law or regulation
• Upload content that is illegal, harmful, or infringes third-party rights
• Attempt to reverse-engineer, scrape, or extract data from the platform by automated means
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to other shops’ data or system resources
• Use the Service to train competing AI models or diagnostic systems
• Misrepresent your identity or affiliation when using the Service

We reserve the right to investigate and take action, including account suspension, for violations of this policy.

GlassDiagnostics offers subscription plans for access to the Service. Pricing, billing cycles, and plan details are provided at the time of subscription and are subject to change with reasonable notice.

All subscription fees are billed in advance. Failure to pay may result in suspension or termination of access. Refunds are handled on a case-by-case basis — contact [email protected] with any billing concerns.

Note: Specific pricing details are provided during the sign-up process and within your account settings. Pricing is subject to change with advance notice.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to data practices described in the Privacy Policy. You retain ownership of all diagnostic data, vehicle records, and reports you create through the Service.

Platform: GlassDiagnostics owns all intellectual property rights in the Service, including the software, AI models, interface design, and documentation. Nothing in these Terms grants you ownership of any platform technology.

Your Data: You retain ownership of all data you input into the Service — including vehicle information, diagnostic codes, technician notes, and generated reports. You grant GlassDiagnostics a limited license to process and store this data solely to provide and improve the Service.

Feedback: Any feedback or suggestions you provide about the Service may be used by GlassDiagnostics without obligation or compensation.

The Service uses artificial intelligence to reason over vehicle information, diagnostic trouble codes, and symptom data you provide in order to generate diagnostic suggestions. You acknowledge that:

• AI-generated diagnoses are suggestions only and are not a substitute for professional judgment by a qualified automotive technician
• The accuracy of AI analysis depends on the completeness and accuracy of the vehicle information, diagnostic codes, and symptom descriptions you provide
• All final diagnostic conclusions and repair recommendations are the responsibility of the licensed technician and the shop
• GlassDiagnostics makes no warranty as to the accuracy, completeness, or fitness of AI-generated output for any particular repair decision

The platform is a productivity tool — trained technicians must review and confirm all AI-generated output before acting on it.

TO THE FULLEST EXTENT PERMITTED BY LAW, GLASSDIAGNOSTICS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

Either party may terminate the service relationship at any time. GlassDiagnostics may suspend or terminate your access immediately and without notice if:

• You violate any provision of these Terms
• You fail to pay fees when due
• Continued access poses a risk to the security or integrity of the platform or other users
• Required by law or regulation

Upon termination, your right to access the Service ceases. You may request an export of your diagnostic data within 30 days of termination by contacting [email protected].

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction, as determined by mutual agreement or applicable law.

We may update these Terms from time to time. We will notify you of material changes by posting a notice in the application or via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. The “Last Updated” date at the top of this page reflects the most recent revision.

Questions about these Terms? Contact us at [email protected]. We typically respond within 1–2 business days.